Territorio SEA
Supply Chain

Suppliers are an integral part of our journey toward sustainability, following a shared path also by participating in communities with experience, to team up with all our partners and identify common future goals.

Our commitments

To create a sustainable supply chain by helping suppliers on a path of continuous enhancement

To adopt agreed practices for achieving the UN SDGs goals

To ensure equal treatment of suppliers

To enable maximum accessibility to SEA's procurement events through instruments ensuring transparent processes

Supply chain

By adhering to the Supplier Code of Conduct, suppliers commit themselves to a path in the following areas:


codice-condotta-EN Copy

Results
832
suppliers
256.5
mln orders
45%
of the orders are allocated to local suppliers
Accessibility
Accessibility

We are shaping our airports to become out and out intermodal hubs that provide people with alternative and sustainable mobility solutions that are accessible and innovative.

Our commitments

To increase the share of accessibility at airports to green methods of transport (e.g., electric buses)

To improve connectivity with the railway network, underground lines, cycle paths

To optimise low-carbon transport between cities and airports

To create partnerships with transport companies and public institutions to reduce the use of private vehicles

Accessibility
Results
7th
place in Europe for European PIL accessibility (Malpensa)
3rd
place in Italy for European PIL accessibility (Linate)
2.78
connectivity index
15,746
parking spaces
Passengers' satisfaction
Passengers' satisfaction

We are structuring our airports to effectively respond to the needs of an increasingly demanding and aware clientèle, with a view to safety, innovation, hospitality, and quality of the services offered.

Our commitments

To propose high-tech services to passengers for a super customer experience

To improve airport operating processes that affect quality

To enhance security operations

To improve passenger feedback with ad hoc surveys to monitor passenger satisfaction

PASSENGERS' SATISFACTION
Results
4,819
passengers interviewed
5,665,669
SEA CRM members
4.2
out of 5 passenger satisfaction rating
80.3
customer satisfaction index score (Linate)
Economic footprint
Economic footprint

We want to enhance our role of attracting capital, generating job opportunities and activating investment initiatives to increase economic and social impact in the area where we operate.

Our commitments

As business catalysts, our work will continue in the direction of generating new opportunities for growth and development for:

  • international trade;
  • tourism;
  • the attraction and retention of productive investment in the local area.
Results
40,3
billion euro in terms of impact in the local area
182,3
million euro of supplies purchased in the surrounding area
239,000
jobs
477,855
euro of disbursements in the local area for social-cultural initiatives

Accessible, fast and comfortable: that's how we imagine our City Airports, intermodal hubs at the gateway to the city that offer quality and generate economic value for the surrounding area.

Supply Chain e territorio SEA