The DNA of SEA People
We are a group made up of many different realities, like our people, united by the same culture. Our SEA People Manifesto outlines in ten points the identity and attitude of the people who work with us. These shared values, principles and behaviours are part of our culture and have been developed in collaboration with our people through various meetings and focus groups. These ten points are the stars that guide us.
My primary goal is to ensure an excellent experience for both internal and external customers. In everything I do, I ask myself how I can understand and meet the needs of my customers, the recipients of my work, and I take the necessary actions.
I strive to make a positive impact. I express my unique and distinctive contribution. I commit myself and do my best to make a positive impact on people and on results through my actions and decisions.
I strive to make a positive impact. I express my unique and distinctive contribution. I commit myself and do my best to make a positive impact on people and on results through my actions and decisions.
I recognise the needs and value the qualities of the people I work with. I listen to give others space to express themselves, to understand their needs and to build relationships. I communicate clearly and practise kindness.
I make room for positivity and creativity to encourage innovation. I don't rely on "the way it's always been done"; I strive to look at my work from different perspectives and suggest changes to take advantage of new opportunities.
I am open to all forms of diversity. When working with people of different age, culture, gender, abilities and sexual orientation, I use inclusive, non-discriminatory language and behaviour, valuing the unique contribution of all.
I pursue my goals with persistence. I work actively and proactively to achieve results. I consider my colleagues’ work and simplify work processes. I make decisions within my authority by assessing risks and taking responsibility.
I am passionate about and proud of SEA and its business. SEA's values of respect, transparency, effectiveness and kindness guide me in my daily actions and interactions with all stakeholders.
I am curious and eager to increase my professional value. I take every opportunity to learn and share my knowledge with others, creating an enriching exchange for all. If I make mistakes, I use them as an opportunity to learn something new and useful.
I act in a socially responsible and sustainable way. My actions are guided towards my own well-being and that of the people around me: colleagues, passengers and the local community in which SEA operates. I respect the environment and the area in which I work.