Receive real-time notifications on your flight status without downloading any app
Starting from Friday, May 31st, 2024, the "Pocket Flights" project is live in our airports. This project, which won the internal Call for Innovation where all colleagues were invited to propose their ideas to improve Linate and Malpensa airports, is a reliable and intuitive solution that allows passengers to receive real-time information on their flight status without having to download any app.
By scanning the QR code on the monitors near the flight information displays, passengers can access a webpage with the day's flights and activate push notifications for their selected flight. They can also be directed to their specific flight by scanning their boarding pass. This way, passengers no longer have to wait in front of the monitors and can freely spend their time within the terminal.
The service is available at Linate, Malpensa Terminal 1 and Terminal 2.
INVOLVED DEPARTMENTS: Corporate and Business Communication, Information and Communication Technology, Innovation, Operations, Supply Chain.
An automatic passenger routing system will improve the passenger experience at security checkpoints
On Monday, July 24, 2024 SEA inaugurated in Linate the "Digital Queue" project, one of the proposals that emerged from the 2023 internal Call for Innovation. This system, developed in collaboration with the Dutch start-up Grasp, aims to further enhance the passenger experience and improve operational efficiency at security checkpoints. This is made possible through the application of an artificial intelligence algorithm that analyzes and processes data collected from sensors installed at various points in the security area.
But what exactly is it about? Passengers, at the end of the queuing snake at the security checkpoints, can now see on a monitor the direction to follow to reach the most suitable control station. The core of the "Digital Queue" project lies in its ability to automatically direct passengers to the least crowded security control station, thanks to continuous monitoring of all security lane. The goal is to further reduce passenger waiting times, ensuring an even more quality and stress-free travel experience. Through the installation of proximity sensors at each devesting station, the system allows monitoring the status of each line's sub-segments, becoming an additional tool available to the operations team.
INVOLVED DEPARTMENTS: Corporate and Business Communication, Finance and Enterprise Risk management, Health and Safety at Work, Information and Communication Technology, Innovation, Maintenance, Operations, Planning and Control, Supply Chain.
A vacuum system helps colleagues in handling luggage at the BHS
SEA aims to identify solutions that can support colleagues in performing operational activities. In this direction, the implementation of 2 vacuum lifters has been carried out at a BHS unloading dock at Linate and at the oversized baggage handling counter.
The lifters, thanks to a vacuum system, help operators in handling luggage and lighten workloads, making activities easier to perform. Additionally, these lifters are equipped with a hook to be used for certain types of luggage. The lifters were installed in April 2024, and they have been collecting very positive feedback from colleagues.
INVOLVED DEPARTMENTS: Innovation, Maintenance, Operations, Health and Safety at Work, Supply Chain.
The application of AI helps colleagues in the process of compiling the “Giornale di Scalo”
The "Giornale di Scalo" is an essential tool in airports for keeping track of information related to the movements of aircraft, passengers, and cargo. This tool provides a comprehensive overview of airport operations, allowing for informed decision-making, resource coordination, ensuring safety and operational efficiency, and allocating costs among airlines.
However, compiling the Airport Log is not an easy task: SEA handles over 4,000 messages per day exchanged with airlines and airport operators. Today, this flow of information requires heavy manual management because the received messages extensively use free text, do not always comply with international coding standards, are sent in multiple copies often with inconsistent data, do not contain common keys and unique time references, or arrive asynchronously.
SEA was therefore looking for a solution that could help operators, currently engaged in non-value-added activities such as manually checking the correctness and completeness of the received data.
Thanks to the collaboration with Cefriel and MADE, an artificial intelligence model has been developed, trained on a dataset of over 8 million messages exchanged between hundreds of airlines and airports, capable of accurately predicting the reliability of the information contained in these messages. The model's output can be used to optimize decision-making processes and operations. The achieved performance allows for an estimated maximum efficiency improvement of 30% in manual processing, along with other positive impacts on IT management costs, error rates, and work quality.
INVOLVED DEPARTMENTS: Corporate and Business Communication, Information and Communication Technology, Innovation, Operations, Planning and Control, Supply Chain.
A simple and intuitive platform helps report and find passengers' lost items
Since May 15, 2024, the Foundspot platform has been online, managing the lost and found service at Malpensa. On one hand, passengers can report the loss of a specific item on the portal, entering all the characteristics of the item, such as brand, color, and distinctive marks.
On the other hand, SEA staff will register all items found in the terminal on Foundspot, so that the platform's algorithm can match them with passenger reports and optimize the process of returning lost items to their owners. Of course, the success of the algorithm also depends on the accuracy and detail of the information entered by both passengers and staff.
If their item is found, passengers can choose to either pick it up personally at the lost and found office or have it delivered to their home via one of Foundspot's partner couriers.
The project has multiple advantages:
- Increases the return rate of lost items.
- Reduces the effort of managing lost items by the SEA team.
- Improves and simplifies the experience for travelers in retrieving lost items.
Access to the Foundspot platform can be made directly from the official SEA website: Lost Property
INVOLVED DEPARTMENTS: Digital Channels & Contact Center, Innovation, Operations.
Wideowindow: A New Way of Entertaining Passengers
INVOLVED DEPARTMENTS: Commercial, Corporate and Business Communication, Finance and Enterprise Risk management, Health and Safety at Work, Information and Communication Technology, Infrastructures, Innovation, Maintenance, Operations, Planning and Control, Supply Chain.
New smart bins show passengers where to dispose of their waste
9 Smart Bins have been installed between Linate and Malpensa. These are smart bins, equipped with advanced sensors, which monitor in real time the level of filling of the bin and the type of waste thrown into, also calculating an index of the recycling accuracy. In addition, the sensors make it possible to estimate the CO2 emissions resulting from the disposal of materials.
Each bin is also equipped with a totem and a tablet that guides passengers to dispose of their waste into the correct bin. This system not only improves the efficiency of waste collection but also makes passengers aware of the importance of separate waste collection.
This project represents a step forward in our mission of innovation and sustainability, while improving the passenger experience in the terminal.
INVOLVED DEPARTMENTS: Corporate and Business Communication, Infrastructures, Innovation, Maintenance, Operations, Planning and Control, Supply Chain.