KEY DATA
Our year in numbers
For the SEA Group airports of Milano Linate and Milano Malpensa, 2023 was characterised by a return in traffic volumes to 2019 levels, recording passenger numbers of 35.3 million, up by +22% on the previous year. In 2023, both airports sought to improve the passenger experience by putting passengers at the centre of their projects and activities, investing in the restyling of the terminals and introducing other innovations which further improved the customer experience.
CONSOLIDATED RESULTS
We invest in quality
Sustainable airports and safe, easy and comfortable travel are the targets we are continuously redefining. Thanks to continuous investment, in 2023 CO2 emissions from the Milanese airport system fell by 37.4% compared to the previous year and we recorded particularly positive performance in terms of service quality.
Milano Linate and Milano Malpensa receive the Airport Service Quality Award 2023
For ACI World, for the first time Milano Linate and Milano Malpensa in the ranking of the best airports in Europe in their respective categories of 5-15 million and 25-40 million passengers.
For ACI World, for the first time Milano Linate and Milano Malpensa in the ranking of the best airports in Europe in their respective categories of 5-15 million and 25-40 million passengers.
For the first time both Milanese airports received the prestigious Airport Service Quality Award (ASQ) from ACI World (the global airport association), being ranked, on the basis of the overall judgment expressed by passengers, among the best European airports in 2023 in their respective categories.
ASQ is an international survey of perceived quality and passenger satisfaction for all the services received in the airport. It is managed by ACI World through a standard questionnaire distributed to passengers at their boarding gate in each of the participating airports.
In 2023 around 400 airports took part worldwide, of which over 110 in Europe alone, and almost 600,000 interviews were collected. Passengers can express their assessments and level of satisfaction for each type of service by giving a ranking from 1 (poor) to 5 (excellent).
Since 2008 SEA has constantly renewed its participation in the ACI ASQ program which involves the most important airports in the world. The judgments on Milano Linate and Milano Malpensa airports have gradually improved in recent years, reaching in 2023 a level of Overall Satisfaction respectively of 4.16 and 4.01 points.
IMPACT
The role of our airports
The heart of our business, essential for the growth of one of the most productive and developed regions in Europe: Milano Malpensa and Milano Linate connect all of north Italy with the main international destinations. A gateway to the world that is always open
BUSINESS SECTORS
Our businesses in numbers
We manage and develop two airports: we keep people moving.
The Commercial Aviation business includes the Aviation activities – managing, developing and maintaining airport infrastructure and offering SEA Group customers services connected to the aircraft arrival and departure and airport security - and Non-Aviation activities– commercial services aimed at passengers, operators and visitors, and the real estate segment.
Data in thousand Euro
The General Aviation business includes the whole range of services connected to business traffic on the West apron of Linate airport and at Malpensa.
INVESTMENTS
An eye to the future
The improvement in infrastructure at Milano Linate and Milano Malpensa airports continues. The investments made in 2023 bear witness to the full recovery in operations, to the extent that, following the robust recovery in traffic demand, on 31 May 2023 Terminal 2 at Malpensa airport was reopened.
